Refund policy
At Ramyaura we want you to love your Korean skincare and beauty products. If something isn’t right, this Return & Refund Policy explains how we can help.
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1. Scope
This policy applies to purchases made directly through www.ramyaura.com.
By placing an order with us, you agree to the terms below.
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2. Change-of-Mind Returns – 14 Days
We accept change-of-mind returns within 14 days of the date you receive your order, provided that:
• Items are unused, unopened and in original condition
• All seals, stickers, hygiene strips and packaging are intact
• Products are in their original box/carton with any gifts or samples that came with them
Because we sell skincare and cosmetics, opened or used items cannot be returned for health and hygiene reasons.
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3. Items Not Eligible for Return
We are unable to accept returns for:
• Any product that has been opened, tested, swatched or used
• Items with broken seals, damaged packaging or missing components
• Products purchased on final clearance where “no returns” is clearly mentioned
• Gift cards or promotional vouchers
If returned items arrive used or not in resalable condition, they may be refused and sent back to you at your cost.
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4. How to Request a Return
1. Email us at info@ramyaura.com within 14 days of receiving your order.
2. Include:
• Your full name
• Order number
• Product(s) you’d like to return
• Reason for return
• Clear photos if there is damage or a problem
3. Once approved, we’ll send you a Return Authorisation (RA) number and return address.
4. Pack your items safely and clearly write the RA number on the parcel.
Unless the return is due to our error (wrong or faulty item), return postage is your responsibility.
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5. Refunds
• Once your return is received and inspected, we will email you to confirm approval or rejection.
• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Original shipping fees are non-refundable unless the return is due to our error or a major fault.
• If a free gift or sample was included and the return means you no longer qualify, the gift must also be returned or its value may be deducted from your refund.
For some promotions or sale periods, we may offer store credit only instead of a refund – this will always be clearly stated at the time of purchase.
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6. Exchanges
We don’t offer direct product exchanges.
If you’d like a different item, please:
1. Request a return for the original item (if eligible), then
2. Place a new order for the product you want instead.
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7. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery:
• Email: info@ramyaura.com
• Include your order number, description of the issue and photos of the product and packaging.
Where the product is confirmed as faulty, damaged in transit, or incorrect:
• We will offer a replacement, refund or store credit, and
• We will cover any reasonable return shipping costs.
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8. Late or Missing Refunds
If you haven’t received your refund after we’ve confirmed it:
1. Check with your bank or payment provider first
2. Then contact your credit card company – it may take some time to be officially posted
3. If you’ve done all of this and still haven’t received it, please email us at info@ramyaura.com
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9. Return Shipping Address
Returns should be sent to:
Ramyaura
Suit 1405 97-99 Bathurst Street Sydney NSW 2000
Australia
We recommend using a trackable postage service and keeping your receipt. We are not responsible for returns lost in transit.
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10. Contact Us
If you have any questions about returns or refunds, please contact:
• Email: info@ramyaura.com
• Website: www.ramyaura.com