Shipping policy
Ramyaura – Shipping Policy
Thank you for shopping with Ramyaura, your trusted source for authentic Korean skincare and beauty products.
This Shipping Policy explains how your orders are processed, shipped and delivered.
If you have any questions, please contact us at:
📧 info@ramyaura.com
📍 1405, 97–99 Bathurst St, Sydney NSW 2000
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1. Order Processing Time
We aim to process and dispatch all orders within 1–2 business days.
During peak periods (sales, public holidays, new product launches), processing times may extend to 2–4 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
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2. Shipping Options (Australia)
We deliver Australia-wide using trusted courier partners and Australia Post.
Standard Shipping
• Estimated delivery: 2–6 business days
• Tracking included
Express Shipping
• Estimated delivery: 1–3 business days
• Tracking included
Delivery times are estimates only and may vary due to courier delays, weather events, or regional location.
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3. Shipping Fees
Shipping costs are calculated at checkout based on weight, delivery location, and shipping method selected.
We may offer:
• Free shipping promotions
• Discounted shipping days
These will always be clearly advertised on our website or social platforms.
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4. Order Tracking
Once your order is dispatched, you will receive a shipment confirmation email with a tracking number.
You can track your parcel via the courier partner’s website.
If you did not receive your tracking email, check your spam folder or contact us at info@ramyaura.com.
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5. Incorrect Address / Undeliverable Packages
Please double-check your shipping address before placing an order.
If a parcel is returned to us due to:
• Incorrect address
• Incomplete address
• Failure to collect from Post Office
• Courier’s inability to deliver
You may need to pay an additional postage fee to have it re-shipped.
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6. International Shipping
We currently ship internationally to selected countries.
International orders:
• May take 7–21 business days depending on destination
• Are subject to customs inspection
• May incur import duties, taxes or charges payable by the customer
We cannot control or predict customs delays.
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7. Lost, Delayed or Damaged Parcels
Once parcels are handed to the courier, delivery is the responsibility of the courier company.
Lost or significantly delayed parcels
If your parcel has not arrived:
1. Check tracking
2. Contact the courier
3. If unresolved, contact us — we will assist in lodging an investigation
Damaged items
If your order arrives damaged:
• Email info@ramyaura.com within 7 days
• Include your order number and clear photos of the damage
We will arrange a replacement or refund as appropriate.
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8. Order Changes or Cancellations
If you need to change or cancel your order:
• Contact us immediately at info@ramyaura.com
If the order has already been processed or shipped, changes may not be possible.
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9. Pre-Orders & Out-of-Stock Items
For pre-order items:
• Estimated shipping times will be listed on the product page
• Orders containing a mix of pre-order and in-stock items may be shipped together or separately depending on your selection at checkout
If an item becomes unavailable after purchase, we will contact you with options.
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10. Contact Us
If you have any questions about shipping, please reach out:
Ramyaura Support Team
📧 Email: info@ramyaura.com
📍 Address: 1405, 97–99 Bathurst St, Sydney NSW 2000
🌐 Website: www.ramyaura.com