Terms of service

Ramyaura – Terms of Service

Welcome to Ramyaura. These Terms of Service (“Terms”) govern your use of our website www.ramyaura.com and your purchase of any products offered on our online store. By using the website or placing an order, you agree to be bound by these Terms.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

⸻

1. About Us

Ramyaura (“we”, “our”, “us”) is an Australian-based online retailer specialising in Korean beauty and skincare products.

For support, please contact us at:

• Email: info@ramyaura.com

• Address: 1405 97-99 Bathurst St Sydney NSW 2000

⸻

2. Use of Our Website

By accessing our website, you agree to:

• Use the site for lawful purposes only

• Not engage in fraudulent or harmful activities

• Not attempt to interfere with the website’s security or functionality

We may suspend access to the website for maintenance, updates or security reasons at any time.

⸻

3. Eligibility

To use our website and make purchases, you must:

• Be at least 18 years old

OR

• Have parental/guardian consent

⸻

4. Product Information & Availability

We aim to ensure all product details, descriptions and images are accurate. However:

• Colours may vary depending on screen settings

• Product availability may change without notice

• Prices may be updated at any time before you place your order

If an item becomes unavailable after purchase, we will contact you and provide alternatives or process a refund.

⸻

5. Prices & Payments

All prices on our website are listed in Australian Dollars (AUD).

We accept the payment methods shown at checkout.

By placing an order, you confirm that:

• The payment details provided are correct

• You are authorised to use the payment method

Payment is charged at the time of order.

⸻

6. Shipping & Delivery

Shipping fees, estimated delivery times and courier services are displayed at checkout.

While we aim to dispatch all orders promptly:

• Delivery times are estimates only

• External delays (weather, public holidays, customs, courier issues) are outside our control

Once an order is shipped, responsibility passes to the courier.

⸻

7. Returns & Refunds (14 Days)

Our returns are governed by our Return & Refund Policy, which forms part of these Terms.

Key points:

• 14-day change-of-mind return window

• Items must be unused, unopened and in original condition

• Return postage is the customer’s responsibility unless due to our error

• Refunds are processed to the original method of payment

• Damaged or incorrect items must be reported within 7 days

Full details are available on our Return & Refund Policy page.

⸻

8. Accuracy of Billing & Account Information

You agree to provide accurate and complete information for:

• Orders

• Account setup

• Shipping addresses

• Contact details

We are not responsible for delays or delivery failures caused by incorrect information provided by the customer.

⸻

9. Prohibited Conduct

You agree not to:

• Misuse the website

• Use the site for unlawful purposes

• Upload viruses, malicious code or attempt to hack our systems

• Interfere with other users’ experience

• Copy or steal content, images or product descriptions without permission

⸻

10. Intellectual Property

All content on ramyaura.com, including images, text, graphics, logos, and branding, is the intellectual property of Ramyaura or our authorised partners.

You may not:

• Copy

• Distribute

• Reproduce

• Modify

• Use content for commercial purposes

without written permission.

⸻

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

• Their content

• Their policies

• Any purchases made through them

Use third-party sites at your own risk.

⸻

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental or consequential damages

• We do not guarantee uninterrupted or error-free access to our website

• Our total liability for any claim relating to your purchase will not exceed the amount you paid for the product

This does not limit your rights under the Australian Consumer Law.

⸻

13. Indemnity

You agree to indemnify Ramyaura against any loss, damage or claim arising from your misuse of the website or breach of these Terms.

⸻

14. Changes to These Terms

We may update these Terms from time to time.

Updates take effect immediately upon posting on our website.

Your continued use of the website means you accept the updated Terms.

⸻

15. Contact Us

If you have questions about these Terms, please contact:

Ramyaura Support

Email: info@ramyaura.com

Website: www.ramyaura.com